I just got my replacement phone in and I've been trying to login to Facebook but someon...

GetHuman-laticias's customer service issue with Facebook from June 2018

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The issue in GetHuman-laticias's own words
I just got my replacement phone in and I've been trying to login to Facebook but someone else's profile is popping up and every time I try to send recovery codes to my phone, I never receive them to me email and through my texts. I'm not sure if someone hacked my Facebook and changed my email address or what but I can't recover my Facebook. I have sent a picture of my I'd as well as me holding a sign with a code and I have not gotten a response back yet.
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Facebook

Customer service issue
Reported by GetHuman-laticias
Jun 21st, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 12 customers so far
Similar issue to 50769 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-laticias started working on this issue
Jun 21st, 2018 4:08am
GetHuman-laticias indicated the issue is not fixed yet.
Jun 21st, 2018 5:10am
GetHuman-laticias indicated the issue is not fixed yet.
Jun 21st, 2018 5:13am
GetHuman-laticias indicated the issue is not fixed yet.
Jun 21st, 2018 5:13am
GetHuman-laticias indicated the issue is not fixed yet.
Jun 21st, 2018 5:15am
GetHuman-laticias indicated the issue is not fixed yet.
Jun 21st, 2018 5:18am
GetHuman-laticias indicated the issue is not fixed yet.
Jun 22nd, 2018 5:59am
GetHuman-laticias indicated the issue is not fixed yet.
Jun 22nd, 2018 6:01am
GetHuman-laticias indicated the issue is not fixed yet.
Jun 24th, 2018 5:37am
GetHuman-laticias indicated the issue is not fixed yet.
Jun 24th, 2018 5:37am
GetHuman-laticias shared this issue with friends on Facebook
Jun 24th, 2018 5:37am
GetHuman-laticias indicated the issue is not fixed yet.
Jun 25th, 2018 3:19am