Hi, I am writing on behalf of a friend who lost access to her Facebook account. She cha...

GetHuman-yasettg's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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The issue in GetHuman-yasettg's own words
Hi, I am writing on behalf of a friend who lost access to her Facebook account. She changed her contact info too, so it is not possible to recover the account using her old email and phone number. However, she has contact with her Facebook friends (like me) and she could also send a picture of her ID card, so you can verify she is the owner of the facebook account. Is this information enough for her to recover her account? Are there any other options?*Thanks in advance.
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Facebook

Customer service issue
Reported by GetHuman-yasettg
Jun 21st, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 27 customers so far
Similar issue to 50608 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-yasettg started working on this issue
Jun 21st, 2018 1:22am
GetHuman-yasettg indicated the issue is not fixed yet.
Jun 21st, 2018 2:31am