Hi, I am writing on behalf of a friend who lost access to her Facebook account. She cha...
GetHuman-yasettg's customer service issue with Facebook from June 2018
Help with my Facebook issue
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The issue in GetHuman-yasettg's own words
Hi, I am writing on behalf of a friend who lost access to her Facebook account. She changed her contact info too, so it is not possible to recover the account using her old email and phone number. However, she has contact with her Facebook friends (like me) and she could also send a picture of her ID card, so you can verify she is the owner of the facebook account. Is this information enough for her to recover her account? Are there any other options?*Thanks in advance.
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