My face book would not let me log on. It says that my email an phone number don't match...

GetHuman796806's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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GetHuman796806's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman796806 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman796806 can let us know if they help or not.
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Before contacting them, items GetHuman796806 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman796806's own words
My face book would not let me log on. It says that my email an phone number don't match. I was still able to be on my account when I had my old phone but it wouldn't let me change my password. But that phone was Broke an now I can't get in to my Facebook. And when I went to up date my Facebook it created a new one. I have some very special photos and videos of when my parents were hit bye a Mac truck that I DON'T WANT TO LOSE. Can u plz help me?
GetHuman796806 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman796806
Jun 18th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 48082 others
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Timeline
GetHuman796806 started working on this issue
Jun 18th, 2018 6:43pm