I have forgot my password for my account my phone is a little messed up so it will some...

GetHuman787583's customer service issue with Facebook from June 2018

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The issue in GetHuman787583's own words
I have forgot my password for my account my phone is a little messed up so it will sometimes log me out of instagram and Facebook even Snapchat sometimes! Every time though that I am putting in my email or phone number it's saying that the account information doesn't match phone email even my name ... but when I try to log into messanger my picture and name pops up I'm just trying to figure out if there's a way I can access my account without having to create a new one !
GetHuman787583 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman787583
Jun 15th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 44231 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman787583 started working on this issue
Jun 15th, 2018 3:51pm