My regular AT and T phone stopped charging because of a defective USB cable that came w...

GetHuman-scurlock's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-scurlock's own words
My regular AT and T phone stopped charging because of a defective USB cable that came with the phone from Walmart. It was an LG*** Android. *I now have a ZTE MAX XL.*My phone number is the same. *** *** ****.*Facebook has locked me out and demanding a code that is not working. I can change my password* but cannot get the second code or recognize *** of the Friends they chose for me. *I have cherished photos of my Mom and Dad that I will never see again. *This has happened to another friend of mine.
GetHuman-scurlock did not yet indicate what Facebook should do to make this right.
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How GetHuman-scurlock fixed the problem
The problem was I bought a new phone and started
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Facebook

Customer service issue
Reported by GetHuman-scurlock
Jun 15th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 43725 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-scurlock started working on this issue
Jun 15th, 2018 2:51am
GetHuman-scurlock indicated the issue is not fixed yet.
Jun 16th, 2018 12:32am
GetHuman-scurlock confirmed the issue is fixed. Hooray!
Jun 18th, 2018 6:41pm
GetHuman-scurlock confirmed the issue is fixed. Hooray!
Jun 18th, 2018 8:24pm
GetHuman-scurlock confirmed the issue is fixed. Hooray!
Jun 19th, 2018 1:21am