Someone accessed my account and changed my password using an old email that I thought I...

GetHuman-c_nagel_'s customer service issue with Facebook from June 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-c_nagel_'s own words
Someone accessed my account and changed my password using an old email that I thought I deleted from facebook. I no longer have access to that email. When I try to get back into my account, facebook gives me an option to say that I no longer have access to the email and to give another email, but when I do, no code is being sent to that email. I have tried several times. I can't find any way to get ahold of facebook to gain access to my fb account. I have been a member for ** years and I would like access to my college photos, wedding photos, and memories. Please help! Thank you
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Customer service issue
Reported by GetHuman-c_nagel_
Jun 14th, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-c_nagel_ started working on this issue
Jun 14th, 2018 4:37pm