I tried to change my password and I got locked out because I can’t remember it

GetHuman784150's customer service issue with Facebook from June 2018

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The issue in GetHuman784150's own words
Go into Facebook ... I tried to find out what my password is because I used the wrong one, so my account has been locked but I need to find this out so I can use it on my phone. How do I take care of this? *I was also trying to add Facebook on my phone
I need to use messenger and now I can not.
I need old password so I can creat a new password
* or * years
I’ve tried all I know how to
I have an issue with Facebook too
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Apple ipad
Customer service issue
Reported by GetHuman784150
Jun 14th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 43178 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman784150 started working on this issue
Jun 14th, 2018 3:57pm