Hello.*My sons facebook was hacked in april **** and we reported it to the police but t...

GetHuman783969's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman783969's own words
Hello.*My sons facebook was hacked in april **** and we reported it to the police but they do not want to use ressources to investergate this.. Thus oerson has stalked and theatened us for years and we are scared of him. Can you please find out witch ip adress my sons facebokk was used on in the period **th of march till **th of may ****? His name was Loke Sand. He closed the accaout when we foind out and opened a new with the same name.. I really hope you can help us so the police can stop this stalker
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Facebook

Customer service issue
Reported by GetHuman783969
Jun 14th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 43109 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman783969 started working on this issue
Jun 14th, 2018 2:51pm
GetHuman783969 indicated the issue is not fixed yet.
Jun 14th, 2018 3:54pm
GetHuman783969 indicated the issue is not fixed yet.
Jun 15th, 2018 8:25pm