My daughter received a multitude of messages via FB messenger . She ended up blockin...

GetHuman-danielus's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-danielus's own words
My daughter received a multitude of messages via FB messenger . She ended up blocking the guy. The next day he had hacked her FB account and acquired her personal cell phone number. He then Threaten to past her on Craig’s list for prostitution if he didn’t receive photos. Texas County Sheriff was called in. They suggested a name change. However, through technical difficulties, FB isn’t allowing this to happen. How can we expedite this name change so this doesn’t happen again?
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Customer service issue
Reported by GetHuman-danielus
Jun 13th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 41754 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-danielus started working on this issue
Jun 13th, 2018 10:15am
GetHuman-danielus indicated the issue is not fixed yet.
Jun 13th, 2018 1:13pm