We accidentally signed up for an ad. We don't know what is on the ad or how to use the...

GetHuman-amyreal's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-amyreal's own words
We accidentally signed up for an ad. We don't know what is on the ad or how to use the ad. We called a number listed on line for facebook help and they informed us that the account was being logged on in * different states which is not legit. They stated that I needed to pay a third party to fix this issue. They did not sound like they were in the US and the guy actually hung up on me after threatening to disable my page. *I need help both on understanding the ad and figuring out if my account is actually being hacked from other states.
GetHuman-amyreal did not yet indicate what Facebook should do to make this right.
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How GetHuman-amyreal fixed the problem
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Facebook

Customer service issue
Reported by GetHuman-amyreal
Jun 12th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 40821 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-amyreal started working on this issue
Jun 12th, 2018 3:45pm
GetHuman-amyreal indicated the issue is not fixed yet.
Jun 13th, 2018 7:08pm