Someone hacked in my account and changed my email and phone number the name is Cheryl L...
GetHuman-cherdou's customer service issue with Facebook from June 2018
Help with my Facebook issue
GetHuman-cherdou's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cherdou will want to follow the link below to head to their help center. We will check on GetHuman-cherdou later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-cherdou may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cherdou's own words
Someone hacked in my account and changed my email and phone number the name is Cheryl L. Coffman Doudna (Cheryl L. Woolheater and the email is suppose to be cherdou @gmail.com and phone number is suppose to be ***-***-**** and I can not log in to reset password because it shows the hackers email and you keep sending me to my account but it has the hackers email and you keep sending the reset codes to the email that shows on my account for me to reset So don't send me to that,pagYOU NEED TO FIX IT as I cannot log and you keep sending the reset codes to the hackers email.
GetHuman-cherdou did not yet indicate what Facebook should do to make this right.
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