Trying to log in with my ** year old Mom to her fb account from her new iPad (previous...

GetHuman775025's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman775025's own words
Trying to log in with my ** year old Mom to her fb account from her new iPad (previous iPad was stolen in March. My brother set it up and doesn’t remember the password, email or phone number used.? Yes.. super frustrating.. how do we prove she is her so we can log her back in? She is in a senior living home and it is her connection to the outside world. I really don’t want to have to set up a new account. Help please *Thank you so much *Donna
GetHuman775025 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman775025 fixed the problem
We are waiting for GetHuman775025 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman775025
Jun 12th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 40217 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman775025 started working on this issue
Jun 12th, 2018 1:27am
GetHuman775025 indicated the issue is not fixed yet.
Jun 12th, 2018 4:28am
GetHuman775025 indicated the issue is not fixed yet.
Jun 13th, 2018 3:37am