I have confirm my identity by knowing my friends photo but still it is not working, it...

GetHuman770413's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman770413's own words
Iam trying to login but its not working ... I have confirm my identity by knowing my friends photo but still it is not working, it is telling me to, To continue, please confirm your identity on a phone or computer that you've used before after that i can't do anything, even i had used both phones from where i regularly use facebook
I have confirmed them by knowing my friends photos but still they are not confirming it
i dnt know how to solve it but i want it at any cost
I hv been using fb from last * ,* years
I have an issue with Facebook too
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Customer service issue
Reported by GetHuman770413
Jun 11th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 592 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman770413 started working on this issue
Jun 11th, 2018 4:31am
GetHuman770413 indicated the issue is not fixed yet.
Jun 11th, 2018 4:31am
GetHuman770413 indicated the issue is not fixed yet.
Jun 11th, 2018 4:33am
GetHuman770413 indicated the issue is not fixed yet.
Jun 11th, 2018 4:36am