My brothers facebook has been hacked and taken over by someone other than him. He is n...

GetHuman-petefre's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-petefre's own words
My brothers facebook has been hacked and taken over by someone other than him. He is not able to reset the password or gain access to his facebook profile. The hacker is now sending out threatening messages to other users. My mother received a very disturbing message from my bother but he did not sent it. **He would like his facebook deleted please. Francisco Mancha is his name and facebook profile name.
GetHuman-petefre did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-petefre
Jun 11th, 2018 - 9 mons ago
I have an issue with Facebook too
Seen by 6 customers so far
Similar issue to 358 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-petefre started working on this issue
Jun 11th, 2018 3:53am
GetHuman-petefre indicated the issue is not fixed yet.
Jun 11th, 2018 3:02pm