When I went to reset after contacted gethuman they wanted trusted contacts which were never set up. How else can I reset? Can I send a copy of my license or answer security questions?

GetHuman-kasjohns's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-kasjohns's own words
someone reset my password on Thursday and the emails I signed up with I no longer have access to. The personal email is ** years old and I've been using gmail for about * years not, the other * are schools emails. I'd love to get back into my account but im unsure how.
Is it possible to answer security questions or send a copy of my drivers license. I never set up trusted contacts
I have an issue with Facebook too
How GetHuman-kasjohns fixed the problem
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Facebook

Trying to reset Facebook password after getting hacked
Customer service issue
Reported by GetHuman-kasjohns
Jun 10th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 194 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kasjohns started working on this issue
Jun 10th, 2018 8:43pm
GetHuman-kasjohns indicated the issue is not fixed yet.
Jun 10th, 2018 9:45pm
GetHuman-kasjohns indicated the issue is not fixed yet.
Jun 10th, 2018 9:48pm
GetHuman-kasjohns indicated the issue is not fixed yet.
Jun 12th, 2018 12:11am
GetHuman-kasjohns indicated the issue is not fixed yet.
Jun 12th, 2018 12:11am
GetHuman-kasjohns indicated the issue is not fixed yet.
Jun 12th, 2018 12:59am
GetHuman-kasjohns indicated the issue is not fixed yet.
Jun 12th, 2018 12:59am