My account been hacked .... and I cannot log into it ... someone changed my password an...

GetHuman769252's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman769252's own words
My account been hacked .... and I cannot log into it ... someone changed my password and my old email address isn't working anymore so I cannot get the recovery code there ... I don't know what to do as there is only an email option to recover my account or to get into my account ... I'm willing to send my identity card if need to so u can make sure it's me ... please help as I got all my family on Facebook and that's the only contact I can have with them .... my Facebook name is Barbara kallai my emai is *****@***.com which isn't working anymore but my new one is *****@***.com please help me to get back in to my account .... my phone number is *********** thank u
GetHuman769252 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman769252
Jun 10th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 200 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman769252 started working on this issue
Jun 10th, 2018 5:36pm
GetHuman769252 indicated the issue is not fixed yet.
Jun 10th, 2018 6:59pm
GetHuman769252 indicated the issue is not fixed yet.
Jun 11th, 2018 8:53pm
GetHuman769252 indicated the issue is not fixed yet.
Jun 11th, 2018 8:54pm