I got a message from someone on messenger, then within am hour I got am email saying so...

GetHuman-kristanh's customer service issue with Facebook from June 2018

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The issue in GetHuman-kristanh's own words
I got a message from someone on messenger, then within am hour I got am email saying someone had tried to login to my account so I said it wasn't me, then started the process for changing my password and securing my account, I've had them send me codes to my phone number and email and the hacker was able to change my password before I could, then it says I've entered too many codes so it won't let me use a code for it
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Customer service issue
Reported by GetHuman-kristanh
Jun 10th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 5 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-kristanh started working on this issue
Jun 10th, 2018 12:06pm
GetHuman-kristanh indicated the issue is not fixed yet.
Jun 10th, 2018 4:23pm