I got a message from someone on messenger, then within am hour I got am email saying so...
GetHuman-kristanh's customer service issue with Facebook from June 2018
Help with my Facebook issue
Did we steer you to the right help?
Waiting to see if GetHuman-kristanh got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-kristanh's own words
I got a message from someone on messenger, then within am hour I got am email saying someone had tried to login to my account so I said it wasn't me, then started the process for changing my password and securing my account, I've had them send me codes to my phone number and email and the hacker was able to change my password before I could, then it says I've entered too many codes so it won't let me use a code for it
GetHuman-kristanh did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-kristanh fixed the problem
We are waiting for GetHuman-kristanh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.