Hello my name is Jordan Guy and I'm having the following issue, I recently got a new ph...

GetHuman765611's customer service issue with Facebook from June 2018

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The issue in GetHuman765611's own words
Hello my name is Jordan Guy and I'm having the following issue, I recently got a new phone and I'm trying to log into my account but I've forgotten my password and Facebook will not let me reset password but clicking "Forgot Password" because it will not send me a recovery number or pin to my phone which will allow me to change my password, I've tried changing and looking at a lot of things but nothing is helping, please help me resolve this issue thank you.
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Facebook

Customer service issue
Reported by GetHuman765611
Jun 10th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 419 others
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Timeline
GetHuman765611 started working on this issue
Jun 10th, 2018 8:22am