Hi there my name is Alysha Hansen I was recently hacked and I made a new face book beca...
GetHuman-alyshaha's customer service issue with Facebook from June 2018
Help with my Facebook issue
First: share to improve GetHuman-alyshaha's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-alyshaha's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alyshaha will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-alyshaha can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-alyshaha may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-alyshaha's own words
Hi there my name is Alysha Hansen I was recently hacked and I made a new face book because I could not log all my daughters pictures are saved on my hacked account I was going to save them to my phone because I can still view my old account with my new one but recently I checked and all the pictures and information have been deleted I'm completely heart broken if my daughters baby picture are lost. The account that I believe was hacked that has my daughters pictures is under *****@***.com email the new account I made us under *****@***.com the reason I could not recover my account is my email was to old and I could not change my password. I need my pictures of you could help me please
GetHuman-alyshaha did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-alyshaha fixed the problem
We are waiting for GetHuman-alyshaha to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.