It happened a out two years ago and I didn't have access to my Facebook then. The phone...

GetHuman-rentydoo's customer service issue with Facebook from June 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rentydoo's own words
It happened a out two years ago and I didn't have access to my Facebook then. The phone connected with my old account went out of service and someone I know got my old phone number and somehow got into my old Facebook account. I've tried to contact Facebook and have gone to my old account multiple times to try and recover it. I tried talking to the person that hacked my account but they just kept giving me false info. I've had that account since November ****. I really would appreciate it if I could get it back. I also don't have access to the email associated with my old Facebook account. I've even tried closing my old account and Facebook won't do anything.
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Facebook

Customer service issue
Reported by GetHuman-rentydoo
Jun 10th, 2018 - 10 mons ago
I have an issue with Facebook too
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GetHuman-rentydoo started working on this issue
Jun 10th, 2018 4:51am