I'm trying to set up Facebook and messenger on my my new phone but I forgot my password...

GetHuman-becca_lo's customer service issue with Facebook from June 2018

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The issue in GetHuman-becca_lo's own words
I'm trying to set up Facebook and messenger on my my new phone but I forgot my password. Everyone I try to recover it with my email and phone number it says there's not an account linked to them. I'm still logged into Facebook on my old phone and I've set both my email and phone number into my Facebook and it still won't show up. Everyone I have it send a pin to my number I receive it so I know my number is on there, but when I type the pin in it tells me I've used too many pins at this time nd to try again later? Even on the first time. I just want to log into my Facebook and it's trying to use my old highschool email, which I've set as my secondary email because Its no longer active, and I can't remove it without my password? Please help me.
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Customer service issue
Reported by GetHuman-becca_lo
Jun 10th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 7 customers so far
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GetHuman-becca_lo started working on this issue
Jun 10th, 2018 12:19am