I got a new phone and tried changing the password bc I forgot what it was and had me do...

GetHuman-raginglo's customer service issue with Facebook from June 2018

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The issue in GetHuman-raginglo's own words
I got a new phone and tried changing the password bc I forgot what it was and had me do multi authentication. Well that was fine and dandy except that when they said they sms me the *nd * digit code, they didn’t. After * days of trying and then learning once I got home that a code generator needed be downloaded from your settings while logged in to get this code. I tried sending a photo id to Facebook. They still have not sent me any codes or unlocked my account to let me in. I’ve received no service or help from Facebook. There’s no customer service to call. This is the only thing customer service related to get close to talking to a real person that I’ve gotten too. **I need my account unlocked so I can be able to get into it and set my password and be done with it. And better service. This is horrible.
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Facebook

Customer service issue
Reported by GetHuman-raginglo
Jun 9th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 3 customers so far
Similar issue to 595 others
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GetHuman-raginglo started working on this issue
Jun 9th, 2018 8:08pm