Upon changing my password on my account it said it was sending me a six digit sms code...

GetHuman766718's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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The issue in GetHuman766718's own words
Upon changing my password on my account it said it was sending me a six digit sms code to my phone and explained that it may take a few minutes. I’ve trained on over a dozen occasions to rectify and receive this sms, that never comes through.**My e Mail is T*****@***.com*Is the one many years ago that I created my fb with but my T*****@***.com is the active one that’s been updated years ago. **I’ve also sent a phot of my government ID and still no email or response and I’ve done these requested actions now half a dozen times each... pls someone actually help, as I was just informed that a friend has passed away and today is his funeral*celebration of life and apparently e wry one was trying to get ahold of me on my fb which I haven’t had access too now in some time..**Thanks ***I’ve sent a picture of myself with a four digit code and also
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Facebook

Customer service issue
Reported by GetHuman766718
Jun 9th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 339 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman766718 started working on this issue
Jun 9th, 2018 4:22pm
GetHuman766718 indicated the issue is not fixed yet.
Jun 9th, 2018 7:39pm
GetHuman766718 indicated the issue is not fixed yet.
Jun 10th, 2018 5:36pm
GetHuman766718 indicated the issue is not fixed yet.
Jun 10th, 2018 5:43pm
GetHuman766718 indicated the issue is not fixed yet.
Jun 10th, 2018 5:44pm
GetHuman766718 indicated the issue is not fixed yet.
Jun 10th, 2018 5:45pm
GetHuman766718 indicated the issue is not fixed yet.
Jun 10th, 2018 9:31pm
GetHuman766718 indicated the issue is not fixed yet.
Jun 13th, 2018 12:30am
GetHuman766718 indicated the issue is not fixed yet.
Jun 13th, 2018 3:24pm