My account said it needed to be secured I have done everything they have told me to do...

GetHuman-expro's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-expro's own words
My account said it needed to be secured I have done everything they have told me to do I have uploaded my ID and every time that I go it just says change your password change your password identify friends identify recent messages and when I do get it right it says oh there's an issue we're working on it or connection lost try again and then it says oh you need to change your password there is an issue and I'm going to need assistance to get it fixed because obviously the system that you have in place is failed thank you
GetHuman-expro did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-expro
Jun 9th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 40 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-expro started working on this issue
Jun 9th, 2018 2:29pm
GetHuman-expro indicated the issue is not fixed yet.
Jun 9th, 2018 2:30pm
GetHuman-expro indicated the issue is not fixed yet.
Jun 10th, 2018 3:38pm
GetHuman-expro indicated the issue is not fixed yet.
Jun 10th, 2018 3:39pm