My mother lost her password of her account, she doesn't have an email address registere...
GetHuman-danilon's customer service issue with Facebook from June 2018
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-danilon will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-danilon can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman-danilon may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-danilon's own words
My mother lost her password of her account, she doesn't have an email address registered (or if does, she doesn't remember what email is, less than the password) and she doesn't have acess anymore to her phone number registered (she changed the number). It's a Brazilian account associated to this number: *** ** *****-****. Please, help me! I can send you a scan of her ID. A picture of her with some kind of message confirming this history, anything!
GetHuman-danilon did not yet indicate what Facebook should do to make this right.
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