My mother lost her password of her account, she doesn't have an email address registere...

GetHuman-danilon's customer service issue with Facebook from June 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-danilon's own words
My mother lost her password of her account, she doesn't have an email address registered (or if does, she doesn't remember what email is, less than the password) and she doesn't have acess anymore to her phone number registered (she changed the number). It's a Brazilian account associated to this number: *** ** *****-****. Please, help me! I can send you a scan of her ID. A picture of her with some kind of message confirming this history, anything!
GetHuman-danilon did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-danilon
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 148 others
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Timeline
GetHuman-danilon started working on this issue
Jun 8th, 2018 9:53pm