My boss's credit card statement has * unknown charges from Facebook. Someone has her cr...

GetHuman-meganyo's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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The issue in GetHuman-meganyo's own words
My boss's credit card statement has * unknown charges from Facebook. Someone has her credit card on file through their Facebook account and we need to figure out what account is charging her card or how to get refunded for these charges. They are not linked or connected in any way to her personal Facebook account so the issue is someone charged her card from a Facebook purchase. We need help on getting an answer*refund for this.
GetHuman-meganyo did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-meganyo
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 281 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-meganyo started working on this issue
Jun 8th, 2018 6:19pm
GetHuman-meganyo indicated the issue is not fixed yet.
Jun 8th, 2018 7:20pm
GetHuman-meganyo indicated the issue is not fixed yet.
Jun 8th, 2018 7:20pm