My fb account was hacked * x and posted something that disabled my account. I personal...

GetHuman-jakeglow's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jakeglow's own words
My fb account was hacked * x and posted something that disabled my account. I personally didn't post anything on fb that was bad as my ** yo daughter is my friend along with all my family. **I need my account reactivavated as I have traumatic brain injury with proof and all my contacts, pictures, resources are on there. **I already live a sheltered life with the brain injury and fb let's me still connect to family and friends **Please help *Jake Glowski*J*****@***.com********-******Also fb is also connected to so many of my other apps so I am unable to log into those as well.
GetHuman-jakeglow did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-jakeglow
Jun 8th, 2018 - 6 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 182 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-jakeglow started working on this issue
Jun 8th 3:54pm
GetHuman-jakeglow indicated the issue is not fixed yet.
Jun 8th 3:54pm