Hello, my brother recently passed away, and our family is trying to get into his facebo...

GetHuman-shalayna's customer service issue with Facebook from June 2018

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The issue in GetHuman-shalayna's own words
Hello, my brother recently passed away, and our family is trying to get into his facebook account. We have his email that he used. But do not know his password. We want to keep his page active, not as a memorial. But need help to reset his email and password so no one else can get into it. Can you help us with this, or do we need to do something else. We tried to reset his password but are unable to get into his emails.
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Facebook

Customer service issue
Reported by GetHuman-shalayna
Jun 8th, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
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GetHuman-shalayna started working on this issue
Jun 8th, 2018 3:38am