My * year old went on my computer and made several charges to a game and no one here wa...
GetHuman760957's customer service issue with Facebook from June 2018
Help with my Facebook issue
First: share to improve GetHuman760957's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman760957's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman760957 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman760957 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman760957 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman760957's own words
My * year old went on my computer and made several charges to a game and no one here wants to refund me money which is $***.** cents .. A child accidentally made these charges and am tired of you telling me i can't receive my money back .. I don't care about your policy i want my fucken money back he can't even read yet he has medical problems so i deserve a refund .. If i don't get my refund back i will be forced to take futher action against Facebook.. You are letting children under ** make purchases then don't want to refund ppl when they don't understand your rules
GetHuman760957 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman760957 fixed the problem
We are waiting for GetHuman760957 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.