FB won't let me change my business username. Says I'm not authorized, but it's my acco...

GetHuman759981's customer service issue with Facebook from June 2018

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0 following
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The issue in GetHuman759981's own words
FB won't let me change my business username. Says I'm not authorized, but it's my account. Our page is https:**www.facebook.com*Airborne-Canton-******************We want to change the username AND THE URL to @airbornecanton and facebook.com*airbornecanton**Please fix this for us!! We need this fixed before we spend any money on advertising. Once it's fixed, we'll be ready to buy ads and boost posts.
GetHuman759981 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman759981
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 9 customers so far
Similar issue to 257 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman759981 started working on this issue
Jun 7th, 2018 4:05pm
GetHuman759981 indicated the issue is not fixed yet.
Jun 10th, 2018 5:14pm