My cell phone is stuck in a boot loop and i reset my p***word about a year ago and do n...

GetHuman-sarahfoc's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-sarahfoc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-sarahfoc's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sarahfoc will want to follow the link below to head to their help center. We will check on GetHuman-sarahfoc later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-sarahfoc's own words:
My cell phone is stuck in a boot loop and i reset my p***word about a year ago and do not remember what it is and the email account on file has been hacked and i no longer have access to it so i am unable to log into my account on my laptop and need to access it so i can reset my p***word and get ahold of my contacts. The email listed on my account is *****@***.com which is the email i no longer have access to due to hacking. Please help!
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-sarahfoc
Jun 7th, 2018 - 2 mons ago
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GetHuman-sarahfoc started working on this issue
Jun 7th 4:04pm