Hello, I lost contact with Kayla Block in a very wierd way so I think my or our account...

GetHuman-zhorvat's customer service issue with Facebook from June 2018

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If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-zhorvat's own words
Hello, I lost contact with Kayla Block in a very wierd way so I think my or our accounts have been hacked. I have never blocked her she hasn't blocked me either. But we both lost contact, we can't even find each other in searches. In fact I can't see any of her posts in the groups we are in. I want her back as a friend but it is impossible at the moment. Our accounts are active but can't contact, can't find each other on Facebook. I really appreciate your help.
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Facebook

Customer service issue
Reported by GetHuman-zhorvat
Jun 7th, 2018 - a yr ago
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Timeline
GetHuman-zhorvat started working on this issue
Jun 7th, 2018 3:53pm
GetHuman-zhorvat indicated the issue is not fixed yet.
Jun 7th, 2018 5:17pm
GetHuman-zhorvat indicated the issue is not fixed yet.
Jun 8th, 2018 5:46pm
GetHuman-zhorvat indicated the issue is not fixed yet.
Jun 13th, 2018 2:10pm