I received a text message and an email saying someone from another state has hacked int...

GetHuman-smartnsi's customer service issue with Facebook from June 2018

Help with my Facebook issue
I received a text message and an email saying someone from another state has hacked into my account I went to get a new p***word and now I'm stuck in a continuous circle of identifying myself and new p***words I change the p***word * times this morning already and I keep getting the message that I need to prove who I am and I'm stuck in a continuous circle of nothingness
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Customer service issue
Reported by GetHuman-smartnsi
Jun 7th, 2018 - 18d ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 339 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-smartnsi started working on this issue
Jun 7th 3:48pm
GetHuman-smartnsi indicated the issue is not fixed yet.
Jun 7th 3:48pm