My brother's account was hacked and we cannot retrieved it. Someone is mani****ting and...

GetHuman-lhymmirz's customer service issue with Facebook from June 2018

141 similar
0 following
Help with my Facebook issue
Before contacting them, items GetHuman-lhymmirz may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-lhymmirz's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lhymmirz will want to follow the link below to head to their help center. We will check on GetHuman-lhymmirz later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman-lhymmirz's own words:
My brother's account was hacked and we cannot retrieved it. Someone is mani****ting and using the said matter. Can you please help us to delete that account. The hacker seems enjoying what he*she doing
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-lhymmirz fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-lhymmirz
Jun 7th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 141 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-lhymmirz started working on this issue
Jun 7th 6:02am
GetHuman-lhymmirz shared this issue with friends on Facebook
Jun 7th 6:03am