My other Facebook account should be deactivated, but it's not. I can access it from my...

GetHuman758271's customer service issue with Facebook from June 2018

5 views
 | 
429 similar
 | 
0 following
Help with my Facebook issue
GetHuman758271's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman758271 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman758271 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman758271's own words
My other Facebook account should be deactivated, but it's not. I can access it from my phone but won't let me login. My corresponding email and phone number are no longer good. My Facebook account name is JAMES HUGHES & phone number on the account is ********** & email on the account is *****@***.com. How can I log back in to change my password. I do believe that it was hacked. I still want access to my Facebook account, just deactivated for now.
GetHuman758271 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman758271 fixed the problem
We are waiting for GetHuman758271 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman758271 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman758271
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 429 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman758271 started working on this issue
Jun 7th, 2018 12:05am
GetHuman758271 indicated the issue is not fixed yet.
Jun 7th, 2018 1:11am