My other Facebook account should be deactivated, but it's not. I can access it from my...

GetHuman758271's customer service issue with Facebook from June 2018

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0 following
Help with my Facebook issue
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The issue in GetHuman758271's own words
My other Facebook account should be deactivated, but it's not. I can access it from my phone but won't let me login. My corresponding email and phone number are no longer good. My Facebook account name is JAMES HUGHES & phone number on the account is ********** & email on the account is *****@***.com. How can I log back in to change my password. I do believe that it was hacked. I still want access to my Facebook account, just deactivated for now.
GetHuman758271 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman758271
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 429 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman758271 started working on this issue
Jun 7th, 2018 12:05am
GetHuman758271 indicated the issue is not fixed yet.
Jun 7th, 2018 1:11am