My fiancee decided to change her p***word but didn't write it down. She immediately for...

GetHuman-natstear's customer service issue with Facebook from June 2018

Help with my Facebook issue
My fiancee decided to change her p***word but didn't write it down. She immediately forgot the new p***word and is now very distraught because she cannot access her account. The phone number and email are both too old for either of us to access, and we've tried every other method available.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-natstear
Jun 6th, 2018 - 18d ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 548 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-natstear started working on this issue
Jun 6th 6:21pm
GetHuman-natstear indicated the issue is not fixed yet.
Jun 6th 6:22pm
GetHuman-natstear indicated the issue is not fixed yet.
Jun 7th 1:28am