I forgot my password and it’s not letting me reset the passcode because it’s giving me...

GetHuman-breanawi's customer service issue with Facebook from June 2018

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The issue in GetHuman-breanawi's own words
I forgot my password and it’s not letting me reset the passcode because it’s giving me an error when it’s time for me to put in the code that was sent to my phone number. What do I do.
GetHuman-breanawi did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-breanawi
Jun 5th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
Similar issue to 61 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-breanawi started working on this issue
Jun 5th 9:25pm