I could not get an internet connection so I signed out of FB, then I went back in. I co...

GetHuman-macdons's customer service issue with Facebook from June 2018

60 similar
0 following
Help with my Facebook issue
GetHuman-macdons's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-macdons will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-macdons can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-macdons's own words
I could not get an internet connection so I signed out of FB, then I went back in. I could not get connected so FB sent me a new password to an old email address that I can't get into. Then I noticed it had my new email address but when I asked for a password to it, it gave me a new FB account. Can you help me? I need to get into my old , or original account. My old email address is *****@***.com, my new email address is *****@***.com my mobile phone * is *** ***-****.
GetHuman-macdons did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-macdons fixed the problem
We are waiting for GetHuman-macdons to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-macdons fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-macdons
Jun 5th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 60 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-macdons started working on this issue
Jun 5th, 2018 8:22pm
GetHuman-macdons confirmed the issue is fixed. Hooray!
Jun 6th, 2018 10:20pm