My husband, Michael Roderick, has an old Yahoo email address that was hacked. That addr...

GetHuman-noraheli's customer service issue with Facebook from June 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-noraheli's own words
My husband, Michael Roderick, has an old Yahoo email address that was hacked. That address was used to take over his Facebook account. The name on his Facebook account has been changed to Mohammed Jihad and the email address and phone number have been changed so that there is no way for him to re-access and secure his account. Because the account is in a feedback loop that excludes him, he is having a hard time reporting the account and making progress in fixing this issue. He has created a new account using his current phone number in the hopes of contacting someone at Facebook about the hacked account and hasn't made any headway.
GetHuman-noraheli did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-noraheli
Jun 5th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 635 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-noraheli started working on this issue
Jun 5th, 2018 8:20pm
GetHuman-noraheli indicated the issue is not fixed yet.
Jun 5th, 2018 8:23pm
GetHuman-noraheli indicated the issue is not fixed yet.
Jun 5th, 2018 9:36pm
GetHuman-noraheli indicated the issue is not fixed yet.
Jun 6th, 2018 11:48pm
GetHuman-noraheli indicated the issue is not fixed yet.
Jun 9th, 2018 12:09am