Somehow my account was deactivated because of wrong name although I used my correct nam...

GetHuman-ngocbich's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-ngocbich's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ngocbich will want to follow the link below to head to their help center. We will check on GetHuman-ngocbich later to make sure it's all set or try to help escalate.
Facebook Help Center
The issue and preferred resolution, in GetHuman-ngocbich's own words:
Somehow my account was deactivated because of wrong name although I used my correct name. I was asked for a proof to recover my account. After sending a picture of my ID, I was told to wait for the processing but there was still nothing. After a couple of attempts, I got it. I received an email from Facebook that my account was available now and I could sign in at anytime. But it wasn’t. I’ve been still told to wait for the checking procedures while I keep receiving notification emails from Facebook about my account as it is still really active. Nobody can find my account in the searching tool. Even my friends having me in their friend lists can’t find me exist.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-ngocbich
Jun 5th, 2018 - 13d ago
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Seen by 2 customers so far
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GetHuman-ngocbich started working on this issue
Jun 5th 7:16pm