Somehow my account was deactivated because of wrong name although I used my correct nam...

GetHuman-ngocbich's customer service issue with Facebook from June 2018

2 views
 | 
494 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-ngocbich's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ngocbich's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ngocbich will want to follow the link below to head to their help center. We will check on GetHuman-ngocbich later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ngocbich may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-ngocbich's own words
Somehow my account was deactivated because of wrong name although I used my correct name. I was asked for a proof to recover my account. After sending a picture of my ID, I was told to wait for the processing but there was still nothing. After a couple of attempts, I got it. I received an email from Facebook that my account was available now and I could sign in at anytime. But it wasn’t. I’ve been still told to wait for the checking procedures while I keep receiving notification emails from Facebook about my account as it is still really active. Nobody can find my account in the searching tool. Even my friends having me in their friend lists can’t find me exist.
GetHuman-ngocbich did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-ngocbich fixed the problem
We are waiting for GetHuman-ngocbich to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-ngocbich fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-ngocbich
Jun 5th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 494 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-ngocbich started working on this issue
Jun 5th 7:16pm