Account hacked. Can't regain access. Stuck in loop.

GetHuman-josham's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-josham's own words
Log in ... My account has been repeatedly hacked the last few months. The people keep changing my settings to Arabic. This time, they removed my current email from my account, and only have my old email attached that I cannot access. I can't log in, I'm stuck in a cycle. My account's url is*joshymacdonald
GetHuman-josham did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-josham
Jun 5th, 2018 - 6 mons ago
I have an issue with Facebook too
Seen by 13 customers so far
Similar issue to 387 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-josham started working on this issue
Jun 5th 6:10pm
GetHuman-josham indicated the issue is not fixed yet.
Jun 5th 6:32pm
GetHuman-josham indicated the issue is not fixed yet.
Jun 5th 7:11pm