I confirmed my identity but im still locked out months later ... also i dont know my em...

GetHuman-redr's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-redr's own words
I confirmed my identity but im still locked out months later ... also i dont know my email password so i cant Get the code that was sent... i have a new email but theres no option to have it sent there... my facebook name is red rum .... an my email for that account is *****@***.com
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Customer service issue
Reported by GetHuman-redr
Jun 5th, 2018 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 166 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-redr started working on this issue
Jun 5th 2:58pm
GetHuman-redr indicated the issue is not fixed yet.
Jun 5th 4:09pm