My son is locked out of his facebook as no longer has access to the old email. Can you...

GetHuman751803's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman751803's own words
My son is locked out of his facebook as no longer has access to the old email. Can you help please? He is with me and we can verify him..
GetHuman751803 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman751803
Jun 5th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 38 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman751803 started working on this issue
Jun 5th 1:49pm
GetHuman751803 indicated the issue is not fixed yet.
Jun 5th 3:07pm
GetHuman751803 indicated the issue is not fixed yet.
Jun 6th 2:50pm
GetHuman751803 indicated the issue is not fixed yet.
Jun 6th 4:55pm