Hello, so I have been hacked on one of my Facebook accounts. I cannot change my e-mail...

GetHuman-mackay's customer service issue with Facebook from June 2018

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The issue in GetHuman-mackay's own words
Hello, so I have been hacked on one of my Facebook accounts. I cannot change my e-mail or password for this profile because they've hacked my OLD e-mail as well and the technical support could not assist me with the information because the account is so old. I am just wondering if there was a was to change both or just deactivate the account?*I prefer not to deactivate since all my photos and everything are on this account.**Thank you
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Facebook

Customer service issue
Reported by GetHuman-mackay
Jun 5th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 17 customers so far
Similar issue to 100 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mackay started working on this issue
Jun 5th, 2018 9:16am
GetHuman-mackay indicated the issue is not fixed yet.
Jun 5th, 2018 10:18am