my account is locked, someone tried to sign into my account in California. I was asked...

GetHuman751269's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman751269 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman751269's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman751269 will want to follow the link below to head to their help center. We will check on GetHuman751269 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman751269's own words:
my account is locked, someone tried to sign into my account in California. I was asked to change my p***word but I wasn't sure if it was the real Facebook.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman751269
Jun 5th, 2018 - 15d ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 666 others
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Timeline
GetHuman751269 started working on this issue
Jun 5th 7:09am