I can’t log in*Forgot old p***word*Now it’s in Germen

GetHuman750238's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman750238 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman750238's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman750238 will want to follow the link below to head to their help center. We will check on GetHuman750238 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman750238's own words:
The problem I ran into: I can’t log in*Forgot old p***word*Now it’s in Germen
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman750238
Jun 4th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 623 others
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Timeline
GetHuman750238 started working on this issue
Jun 4th 10:10pm