my account was hacked and when I tried to retrieve it was hacked again

GetHuman-fairuzal's customer service issue with Facebook from June 2018

Help with my Facebook issue
The problem I ran into: my account was hacked and when I tried to retrieve it was hacked again
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-fairuzal
Jun 4th, 2018 - 20d ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 569 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-fairuzal started working on this issue
Jun 4th 8:02pm
GetHuman-fairuzal indicated the issue is not fixed yet.
Jun 4th 9:03pm
GetHuman-fairuzal indicated the issue is not fixed yet.
Jun 5th 9:44pm