Yesterday I got an email saying someone may have tried to log into my FB acct. It promp...

GetHuman-wruby's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-wruby's own words
Yesterday I got an email saying someone may have tried to log into my FB acct. It prompted me to change my password. I did that but can't get past the security because its not recognizing my phone number when it says it will send a pass code to my phone. My number didn't change but I did recently change phones. I am unable to access my acct. Please send a new security code by email so I can log into my acct.
GetHuman-wruby did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-wruby fixed the problem
I had to start a new fb account sad but true. There is now support from fb that I could find to retrieve my old account.
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-wruby
Jun 4th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
GetHuman-wruby shared how to fix
Seen by 13 customers so far
Similar issue to 401 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-wruby started working on this issue
Jun 4th, 2018 1:28pm
GetHuman-wruby indicated the issue is not fixed yet.
Jun 4th, 2018 2:30pm
GetHuman-wruby indicated the issue is not fixed yet.
Jun 4th, 2018 3:20pm
GetHuman-wruby confirmed the issue is fixed. Hooray!
Jun 5th, 2018 2:57pm