****o, wondering if you can help me - I am actually contacting you on behalf of my moth...

GetHuman747194's customer service issue with Facebook from June 2018

1 view
 | 
500 similar
 | 
0 following
Help with my Facebook issue
Before contacting them, items GetHuman747194 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
The issue and preferred resolution, in GetHuman747194's own words:
****o, wondering if you can help me - I am actually contacting you on behalf of my mother. She has a new phone and does not have access to the new one. This means she is not able to get the code to get a the generated pin. I have sent a note to you on the page it takes you too. But I have heard nothing back. Please contact me as soon as possible, it has been nearly two weeks now.*Many thanks*Georgia
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman747194 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman747194
Jun 4th, 2018 - 21d ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 500 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman747194 started working on this issue
Jun 4th 11:22am