My friends ex boyfriend keeps changing hervo***word to all her account google email fa...

GetHuman-taysamua's customer service issue with Facebook from June 2018

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GetHuman-taysamua's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-taysamua will want to follow the link below to head to their help center. We will check on GetHuman-taysamua later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman-taysamua's own words:
My friends ex boyfriend keeps changing hervo***word to all her account google email facebook he has even site up fake facebook accounts in her name how can she delete some if not all and get back into her last account her daughter was killed in **** all her daughters picturesand grand baby's picters are on those accounts .pkease help me help her. Thank you.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman-taysamua
Jun 4th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
Similar issue to 164 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-taysamua started working on this issue
Jun 4th 6:45am